General Terms and Conditions for All HealthLand Products and Services


Welcome to our website! If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, together with our privacy policy which governs your relationship with us in relation to this website.

The use of this website is subject to the following terms of use: -

  • The content of this website is for your general information and use only. It is subject to change without advance notice.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offense.

  • From time to time this website may also include links to other website. These links are provided for your convenience to provide further information and does not signify our endorsement of such websites. We have no responsibility for the content of the linked website(s).


We gather certain types of information about our customers, you should fully understand our policy and the terms and conditions surrounding the gathering and use of these information. This privacy policy discloses what information we gather and how we use it. This Privacy Policy is incorporated and forms part of the Terms of Use.

Changes. Our Privacy Policy may change from time to time without notice. Your continued access and/or use of the website and our services shall indicate your agreement with the revised terms.

Type of information we collect. Personal data that you provide to us. Depending on the services, we collect information such as name, gender, country of origin, National Registration Identification Card information, passport, birthdate, telephone number, email address, credit or debit card information, photo, etc.

Sensitive personal data. In the course of providing our services to you, we may collect personal data that is considered sensitive. We may be required to obtain your explicit consent to handle this type of personal data.

How we collect personal data. We generally collect your personal data directly from you. We may also obtain your personal data from third parties we deal with and from such other sources in which you have given your consent or authorised for the disclosure of such personal data.
Purposes. We use your personal data in a manner that the law permits us to. Your personal data will be collected and handled by us in order to provide any treatment or services to or for you, allow you to create your online membership on our website, facilitate payment, inform you about any promotions, events, and to communicate any other relevant information, answer your queries or questions, comply with our regulatory commitments, pursue or defend a legal claim, and provide you with further information which may be of interest to you in regard to our services.

Who your personal data is shared with. Subject to the relevant law, we may disclose your personal data to out affiliated companies, our data processor, government and regulatory bodies, third party suppliers, and third parties whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them, in which the new owners may use your personal data in the same way as set out in this policy.

Retention. We will only retain your personal data as long as necessary to fulfil the purposes we collected it for, including purposes of satisfying any legal, accounting, or reporting requirements. We may retain your data for a longer period of time if we reasonably believe that we will continue to have an ongoing relationship with you. We will appropriately and securely dispose your personal data when it is no longer required.

Security. We have implemented security policies, rules, and technical measures to protect your personal data from unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction, or accidental loss. All our employees, who have access to and are associated with the processing of personal data, are obliged to respect the confidentiality of your information. We cannot accept responsibility for any unauthorised access of loss of personal data.

Your rights. Your rights include: -
(1) Right to be informed about your personal data and details of the handling and processing of that personal data and information;
(2) Right of access to your personal data and to obtain information about how we handle and process it;
(3) Right to have inaccuracies corrected if your personal data is inaccurate, including to have incomplete personal data completed;
(4) Right of erasure of your personal data;
(5) Right to restrict handling and processing of your personal data;
(6) Right to object to the handling and processing of your personal data for certain purposes, in particular for direct marketing purposes and to personal data that is handled and processed for certain reasons based on our legitimate interests;
(7) Right to withdraw consent or permission that you have previously provided to us in relation to our handling and processing of your personal data; and
(8) Right to complain to us in relation to the handling of your personal data; or the relevant regulatory body.

Please contact us via the details below if you wish to exercise any of your rights. We will respond to all legitimate requests within any legal timeframe.

How to contact us. If you have any questions or comments about our privacy practices, or if you would like to submit a request exercising your privacy rights, please contact us through the details below: -

Attention : Legal Department
Contact No. : +60-3-79724088
Postal address : No. 1-2, Jalan Kuchai Maju, Kuchai Entrepreneurs Park,58200 Kuala Lumpur.


Our Cookies. We use "cookies" to store and track information about you and your access and/or use of the website.
Our cookie and information retrieved from our cookie is used in line with the uses set out in in this Privacy Policy and more specifically:

  • to help save and retrieve passwords used on the website;

  • to track information such as the frequency and duration of your access and/or use of the website; and

  • to analyse the profile of visitors and users to helps us in providing you with better access and/or use of the website.

Third Party Cookies. We may allow other third party to serve ads when you access and/or use the website. In the course of serving ads, the third party may place or recognise a unique cookie in your device. Such third party may use the information retrieved from their cookies to provide ads on the website and other products and services that may be of interest to you.


The terms and conditions stated below (“Terms and Conditions”) must be accepted and agreed by you. By making a purchase on our website or making a reservation with us, you are deemed to have read, understood, and accepted the Terms and Conditions.

These Terms and Conditions shall apply in all respects to our Affiliates. An “Affiliate” will be defined as any entity that directly or indirectly, through one or more intermediaries, controls, is controlled by, or is under common control by us.

  1. Prior to commencing your session, we kindly request that you inform our Front Desk of any medical conditions or recent surgeries that may be relevant to your treatment.
  2. For your safety and comfort, please notify us of any skin allergies, such as diabetic conditions, infectious skin diseases, rashes or open wounds, before your treatment.
  3. We advise all patrons to exercise caution with their personal belongings. While every effort is made to ensure the security of your belongings, the management cannot be held liable for any lost or missing valuables.
  4. We uphold a standard of respect and professionalism towards our therapists. We kindly ask that you refrain from making any unusual requests during your session. Inappropriate conduct will not be tolerated, and any violation will result in immediate termination of the session, with the fill price of the treatment charged.
  5. To maintain a tranquil and safe environment for all guests, children under the age of 12 are permitted only in the lobby area. For the relaxation and safety of out patrons, children under 12 are not allowed in treatment area. Teenagers aged under 12 are not allowed in treatment areas. Teenagers ages 12-16 are recommended for Foot Treatments only.
  6. Expectant mothers are advised to consult with their healthcare provider before scheduling a massage. While massage therapist can offer benefits, it may not be suitable for all pregnant women.
  7. Preferred therapists services are exclusively available to HealthLand members and walk-in customers who purchase treatment of 90 minutes or longer.
  8. For the safety and efficacy of our treatments, we do not recommend services for customers who have consumed alcohol prior to their appointment.
  9. To maintain our quality standard and ensure the safety of all guests, outside massage oils or personal care products are not permitted within HealthLand premises.
  10. In the event of any disputes, HealthLand Wellness Centre reserves the right to make the final decision.
  11. Customers are required to present their membership card upon redemption.
  12. For male customers, the curtain will be partially opened, allowing approximately 10% visibility, as a precautionary measure to maintain a professional environment.
  13. For female customers receiving body treatments, requests for male masseurs are not permitted.

Products. You are not allowed to bring your own products such as massage oil and/or balm to be used for your treatment.

Right of Refusal. We reserve the right to refuse service to any customer for improper or inappropriate conduct. Improper or inappropriate conduct or language during service will result in immediate termination of the service and there will be no refund or compensation. We reserve the sole right and discretion to define improper or inappropriate conduct.

Loss or Damage. We are not liable for any loss or damage to your personal belongings and valuables. Please keep all your valuables with you during your visit.

Payment. We accept cash, debit cards, Visa, Mastercard, e-wallet (Shopeepay, Maybank QR, Grabpay, Touch’nGo) and with proper identification. Payment for bookings or purchases on the website or in store indicates that you legally authorize such payment method that you choose for the proposed transaction, and that you fully understand these Terms and Conditions. We accept no liability for any losses or damages resulting arising therefrom.

Prices. Prices for services and products are subject to change without advance notice.

Intellectual property. Our brand, logo, trade name, trademark, and all other intellectual property rights used in connection with our website and services (whether registered or unregistered) belong to us or our licensors (as are applicable) and are protected by intellectual property law. Nothing in these Terms and Conditions grants you any rights to the same.

No guarantee. We do not guarantee the desired or consistent outcome of our treatment or service for you. Your use of our service is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products or services meet your specific requirements.

Nothing in these Terms and Conditions will exclude or limit any warranty implied by law that would be unlawful to exclude or limited and nothing in these Terms and Conditions will exclude or limit our liability in respect of any death or personal injury caused by our negligence, fraud or fraudulent misrepresentation by us, or any matter which it would be illegal or unlawful for us to exclude or limit, or to attempt or purport to exclude or limit, our liability. To the maximum extent permitted under law, in no event shall we be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, loss of data, lost revenues, loss of goodwill, loss of anticipated saving or profits, or arising out of or in any way connected with the use of our services, or with the delay or inability to use our services, or with the provision of or failure to provide our services.

Indemnity. You agree to defend and indemnify us from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, that arise from or relate to your use or misuse of our services and otherwise from your violation of these Terms and Conditions.

Packages. These terms and conditions are in addition to the specific terms and conditions attached to the packages that you purchase, if any, and shall constitute the entire terms and conditions of the packages. Such specific terms and conditions attached to each of the packages shall prevail in the event of any inconsistency between such specific terms and conditions and these Terms and Conditions.

Confidentiality. We will make all reasonable efforts to ensure that your information will be kept in a safe and secure manner and that no unauthorised access to the information will be allowed.

Changes. We reserve the right to change these Terms and Conditions from time to time in our sole discretion and you shall be bound by such changes. It is your responsibility to check the latest terms and conditions on our website.

Severability. If any provision of these Terms and Conditions is declared invalid or illegal for any reason, the remaining provisions of these Terms and Conditions shall remain in full force and effect in the same manner as if the invalid or illegal provision had not been contained herein.

Concerns or feedbacks. Customer’s concerns and feedbacks on these Terms and Conditions may be addressed to:

Attention : Legal Department

Contact No. : +60-3-79724088


Correspondence address : No. 1-2, Jalan Kuchai Maju (1/116B), Kuchai Entrepreneurs Park, 58200 Kuala Lumpur, Malaysia

Governing law. These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia.


Please take note that we strictly do not provide any cash refund. In the event we allow refund for any online booking, please refer to below refund method: -

1) Payment via Package credit (Hours)

You will receive your refund on My Credit > Package

2) Payment via Payment Gateway

You will receive your refund on My Credit > Deposit


Advanced Reservations. We highly recommend that you schedule your appointment at least 2 days in advance to ensure that your preferred time and treatment or service is available. You are entirely responsible for the accuracy of the appointment you make and for the services you choose. If you are in doubt of which service to choose or do not see a particular service, please call us and we will be happy to assist you in choosing and scheduling your appointment.

Specific Therapist Request. You can book an appointment with the therapist of your choice if and only if your treatment duration is for ninety (90) minutes and above.

Cancellation Policy. As a courtesy to other guests and our therapists, please give at least a 24-hour notice of cancellation to avoid full charge. A credit card number, advanced payment, or gift certificate number may be required at the time of booking. We do not provide refunds for cancelled or missed appointments.

Arrival. We recommend that you arrive at least 15 minutes prior to your appointment. This gives you time to start your relaxation process prior to your service. Late arrival may mean reduced treatment time and we must finish on time regardless of the time you came. We also reserve the right to cancel your appointment if you are late for more than 15 minutes.

Respect. Our environment is one of tranquility and relaxation. Please respect other guests’ right to privacy and serenity. We encourage you to turn off all electronic gadgets while you are in our premises and please keep your voice to a whisper.

Male Customer. Curtain is to be slightly opened when male customers are receiving treatment.

Male Therapist. No male therapist should be allowed to provide any services to female customers.